Meanwhile our incomplete project was left in limbo. We had not been notified, and had wasted all kinds of time trying to contact him. At some point in May, we learned Jack was terminated. Against our better judgement, we paid the additional fee for hosting, and still didn’t receive completed design we required. He insisted that the site could not be developed further until we committed to and paying for hosting on Omni’s servers. After he missed our deadline for finishing the design, we complained.
He kept pressing us to sign up for website hosting, even though his design was far from complete. We told him up front we had a deadline, which he wound up missing by a mile. Some pictures didn’t remotely match the text, and his personal notes were carelessly left in his every submission.
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Turn-around time was as much as 10 days, and what he submitted was full of misspellings, grammatical errors and careless mistakes. From the very start, Jack didn’t seem to comprehend what we wanted or needed. We were told that Omni would provide a web design that met our requirements, and that the turn around time for any revision would be no more than 72 hours. We signed up for Omni’s Elite package in February and our account was assigned to Jack who we were told would work with us to develop a first-class website.
We wish to register our total dissatisfaction with the services we received from Omni Web Studios.
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